Making your move to PFAS-free.

Eastern Extinguishers Ltd

Address:
Unit 17, Coughtrey Industrial Estate, Church Road, Griston, Norfolk
IP25 6QA

Telephone: 01953 857654

Email: [email protected]

Throughout this policy, "Eastern Extinguishers", "we", "our" and "us" refer to Eastern Extinguishers.

Information We Collect

We may collect and process the following information:

Information You Provide

• Name / Company Name / Job Title

• Email address / Telephone Number / Address

• Details of enquiries, quotations or service requests

• Information submitted through website forms, calculators, surveys or exhibition lead capture forms

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on our website

• Referring website information

This information may be collected through analytics and cookie technologies.

How We Use Your Information

We use personal information to:

• Respond to enquiries

• Provide quotations

• Deliver products and services

• Manage customer accounts

• Arrange inspections, servicing and maintenance visits

• Improve our website and services

• Comply with legal and regulatory obligations

• Send marketing communications where permitted

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide products or services you have requested.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

• Responding to business enquiries

• Managing customer relationships

• Improving our services

• Preventing fraud

• Ensuring network and information security

Legal Obligation

Where we are required to process information to comply with legal obligations.

Marketing Communications

We may send information about our products, services, promotions, industry updates and events.

Where required by law, we will only send marketing communications if you have provided your consent.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

Opting out of marketing communications will not affect essential service-related communications.

Exhibition and Event Data Collection

When you provide your details at exhibitions, trade shows or events, we may use your information to:

• Respond to your request for information

• Provide quotations or product information

• Contact you regarding your stated areas of interest

• Send marketing communications where you have explicitly opted in

We retain records of consent where marketing permissions have been provided.

Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary, including:

• IT and website providers

• Customer relationship management (CRM) providers

• Email marketing providers

• Professional advisers

• Regulatory authorities where required by law

All third parties are required to process personal information securely and in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on:

• Legal requirements

• Contractual obligations

• Business needs

When information is no longer required, it will be securely deleted or anonymised.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request transfer of your information where applicable

Requests can be made using the contact details provided above.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.