Privacy Policy

 

  • Eastern Extinguishers is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, use our services, attend exhibitions or events, or otherwise interact with us.

    This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Eastern Extinguishers Ltd

    Address:
    Unit 17, Coughtrey Industrial Estate, Church Road, Griston, Norfolk
    IP25 6QA

    Telephone: 01953 857654

    Email: [email protected]

    Throughout this policy, "Eastern Extinguishers", "we", "our" and "us" refer to Eastern Extinguishers.

  • Information We Collect

    We may collect and process the following information:

    Information You Provide

    • Name / Company Name / Job Title

    • Email address / Telephone Number / Address

    • Details of enquiries, quotations or service requests

    • Information submitted through website forms, calculators, surveys or exhibition lead capture forms

    Information Collected Automatically

    When you visit our website, we may collect:

    • IP address

    • Browser type and version

    • Device information

    • Pages visited

    • Time spent on our website

    • Referring website information

    This information may be collected through analytics and cookie technologies.

    How We Use Your Information

    We use personal information to:

    • Respond to enquiries

    • Provide quotations

    • Deliver products and services

    • Manage customer accounts

    • Arrange inspections, servicing and maintenance visits

    • Improve our website and services

    • Comply with legal and regulatory obligations

    • Send marketing communications where permitted

    Lawful Basis for Processing

    We process personal data under one or more of the following lawful bases:

    Contract

    Where processing is necessary to provide products or services you have requested.

    Legitimate Interests

    Where processing is necessary for our legitimate business interests, including:

    • Responding to business enquiries

    • Managing customer relationships

    • Improving our services

    • Preventing fraud

    • Ensuring network and information security

    Legal Obligation

    Where we are required to process information to comply with legal obligations.

    Marketing Communications

    We may send information about our products, services, promotions, industry updates and events.

    Where required by law, we will only send marketing communications if you have provided your consent.

    You may unsubscribe from marketing emails at any time by:

    • Clicking the unsubscribe link in our emails

    • Contacting us directly

    Opting out of marketing communications will not affect essential service-related communications.

    Exhibition and Event Data Collection

    When you provide your details at exhibitions, trade shows or events, we may use your information to:

    • Respond to your request for information

    • Provide quotations or product information

    • Contact you regarding your stated areas of interest

    • Send marketing communications where you have explicitly opted in

    We retain records of consent where marketing permissions have been provided.

    Sharing Your Information

    We do not sell personal information.

    We may share information with trusted third parties where necessary, including:

    • IT and website providers

    • Customer relationship management (CRM) providers

    • Email marketing providers

    • Professional advisers

    • Regulatory authorities where required by law

    All third parties are required to process personal information securely and in accordance with applicable data protection laws.

    Data Retention

    We retain personal information only for as long as necessary for the purposes for which it was collected.

    Retention periods may vary depending on:

    • Legal requirements

    • Contractual obligations

    • Business needs

    When information is no longer required, it will be securely deleted or anonymised.

    Security

    We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

    Your Rights

    Under UK GDPR, you may have the right to:

    • Access your personal information

    • Correct inaccurate information

    • Request deletion of your information

    • Restrict processing

    • Object to processing

    • Withdraw consent

    • Request transfer of your information where applicable

    Requests can be made using the contact details provided above.

    Cookies

    Our website may use cookies and similar technologies to improve user experience and analyse website performance.

    Changes to This Policy

    We may update this Privacy Policy from time to time.

    Any changes will be published on this page and will take effect immediately upon publication.

 
Contact Us